PRIVACY POLICIY

At Cocokinondo ("we", "our", or "us"), we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, make an enquiry, subscribe to our newsletter or make a booking.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This website is operated by Cocokinondo Ltd.

Our villa is located at:

Galu Kinondo Beach
Diani Beach
Kenya

For any questions regarding this Privacy Policy or your personal information, please contact:

Email: daniel@cocokinondo.com

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Information you provide

You may provide us with:

  • Name

  • Email address

  • Telephone number

  • Country of residence

  • Booking dates

  • Number of guests

  • Special requests

  • Information contained in your enquiry

  • Newsletter subscription preferences

Booking Information

When you make a reservation through our booking system, additional information may be collected, including:

  • Arrival and departure dates

  • Accommodation details

  • Payment information

  • Booking history

  • Communication relating to your stay

Payment card details are processed securely through our payment provider. Cocokinondo does not store your full payment card information.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • Browser type

  • Device type

  • IP address

  • Operating system

  • Pages visited

  • Date and time of your visit

This information helps ensure the website functions correctly and improves your browsing experience.

3. How We Collect Information

We collect information when you:

  • Submit a contact form

  • Make a booking

  • Subscribe to our newsletter

  • Contact us by email

  • Browse our website

  • Interact with embedded content such as YouTube videos or Instagram posts

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Process and manage bookings

  • Confirm reservations

  • Communicate before, during and after your stay

  • Process payments

  • Provide customer support

  • Send newsletters and marketing communications where you have chosen to receive them

  • Improve our website and guest experience

  • Meet our legal and regulatory obligations

  • Protect our business against fraud or misuse

We will only use your information where we have a legitimate reason to do so.

5. Marketing Communications

If you subscribe to our newsletter, we may occasionally send information about:

  • Special offers

  • Seasonal promotions

  • Villa updates

  • Travel inspiration

  • News about Cocokinondo

Marketing emails are managed through Zoho.

You may unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers who assist us in operating our business, including:

  • Squarespace (website hosting and contact forms)

  • Cloudbeds (booking management)

  • Cloudbeds Payments (payment processing)

  • Zoho (email marketing)

  • Professional advisers where required

  • Government authorities where required by law

These providers are only permitted to use your information for the services they provide on our behalf.

7. International Transfers

Because some of our service providers operate internationally, your personal information may be transferred to and processed in countries outside Kenya.

Where this occurs, we take reasonable steps to ensure your information receives an appropriate level of protection.

8. Payment Security

Payments are processed securely through Cloudbeds Payments.

Cocokinondo does not retain complete credit card details on its own systems.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Manage your booking

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

When information is no longer required, it is securely deleted or anonymised where appropriate.

10. Your Rights

Depending on the laws applicable to you, you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where legally permitted

  • Withdraw consent for marketing communications

  • Request restriction of certain processing activities

  • Object to certain uses of your personal information

To exercise any of these rights, please contact us using the details provided below.

11. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide core website functionality and improve your experience.

Some embedded services, including YouTube and Instagram, may also place cookies or collect technical information when you interact with their content.

Please refer to our separate Cookie Policy for further information.

12. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to review their own privacy policies.

13. Children's Privacy

Our website is intended for individuals aged 18 years and over.

We do not knowingly collect personal information directly from children. If we become aware that such information has been provided without appropriate consent, we will take reasonable steps to remove it.

14. Data Security

We use reasonable administrative, technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

  • Destruction

While we take appropriate precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with an updated effective date.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Cocokinondo
Galu Kinondo Beach
Diani Beach
Kenya

Email: reservations@cocokinondo.com

Last updated: 12 August 2026